Feel-at-home Technology For Assisted Living Communities

Your residents’ routines, your caregivers’ shifts and families who want to stay close, all supported by one partner. CSS brings DIRECTV, resident WiFi, nurse call and phones to Assisted living communities.

15+

Years of Experience

350k+

Community Residents Served

24/7

Support You Can Count On

99.9^%

Unparallel Support

Four Problems We Hear From Assisted Living Leaders, and How We Solve Them

Executive directors and operations teams tell us the same things.
Technology should make their jobs easier, not add to the list.

Too Many Vendors, No One in Charge

Cable, internet, phones, nurse call and IT often come from different companies. When something breaks, everyone points somewhere else.

Caregivers Stretched Across Every Shift

Staff lose time walking to panels, searching for colleagues and fielding tech questions from residents.

Families Expect Connection

Adult children judge your community on whether Mom can video call, keep her number and watch her shows.

Care Needs Keep Changing

A resident who needed little help last
year may need a pendant, fall detection or memory support this year.

A Walk Through Your Community

Meet the People, and the Technology Around Them

Take a short walk through a typical assisted living community and see
what CSS supports in each space.

Stop 1 · Resident Apartments

His Apartment, His Routine

Walter watches the morning news, calls his daughter on the number
he’s had for 40 years, and wears a pendant he hardly notices.
Everything in his apartment just works.

Stop 2 · Activity Room and Lounge

Movie Night , Trivia and the Big Game

Walter watches the morning news, calls his daughter on the number
he’s had for 40 years, and wears a pendant he hardly notices.
Everything in his apartment just works.

Community channel

Common-area TV

Paging

Stop 3 · Front Desk and Offices

Tours Calls Answered, Staff Connected

Prospective families reach a person, not voicemail. Office computers,
email and staff WiFi are secure and supported, so your team can focus
on residents.

Business phones

Managed IT

Staff WiFi

Why CSS Is the Better Partner

We Only Work With Senior Living Communities

Cable companies and IT firms work with every kind of business. CSS works only with senior living, so everything we install is chosen with your residents and staff in mind.

We Know How Assisted Living Works

We plan our work around your day, including medication rounds, shift changes, care plans and family visits. Your staff and residents aren’t disrupted.

We Know How Assisted Living Works

Nurse call, WiFi, TV, phones and IT all come from CSS and run on one network. If something goes wrong, you make one call.

30+ Years, 1,000+ Communities

We’ve worked in independent living, assisted living, memory care, skilled nursing and CCRCs, so we know what each one needs.

Real People Answer, 24/7

Residents, families and staff can call anytime and speak to a friendly person who explains things in plain words.

One Bill That Often Costs Less

One agreement often costs less than several separate vendors. Bella Vista saved $48,000 a year by switching to CSS.

Packages

Choose the Package That Fits Your Residents' Care

Priced per apartment and quoted after a free walkthrough. Start where you
are and add more as needs grow.

Comfort

For connected, comfortable days

Care

Everything in Comfort, plus care

Complete

Everything in Care, plus

Who We Help

Better Technology For Everyone in Your Community

Managed IT isn’t just for the business office. Every role feels
the difference when technology simply works.

Independent Living Communities

Support an active senior living lifestyle with dependable TV service for apartments, clubhouses, lounges, dining rooms, wellness areas, and activity centers.

Assisted Living Communities

Reliable, easy-to-use entertainment designed for residents who need a little extra day-to-day support.

Memory Care Communities

Calming, familiar programming built for residents living with Alzheimer’s and dementia.

Skilled Nursing Facilities

Dependable infrastructure with entertainment options that support recovery and long-term care.

Continuing Care Retirement

One connected service that follows residents as their needs change over time.

Hospitals and Healthcare

Enterprise-grade TV and communication systems for patient rooms and staff spaces.

Getting Started

From First Call to Go-live, Without Disrupting Care

We plan every step around residents’ routines and your team’s shifts.

Free Walkthrough

We walk the property, test coverage and review your current bills and contracts.

Plan and Price

One design, one price, one schedule you approve.

Wing by Wing

Short visits around meals, med passes and rest.

Training and 24/7 Support

Short visits booked around meals and activities, with a technician on site.

Trusted by Communities That Put Residents First.

From entertainment solutions and managed WIFI to nurse call, security and telecommunications, CSS brings your essential technology solutions together through one experienced and dependable team.

      EXCELLENT  
   Based on 24 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   dan birmingham 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’m the Maintenance Director at Langdon Place of Keene. I take care of 74 Assisted Living apartments, 25 bed Skill Unit and 24 bed Memory Care Uint. The center offers a lot activities, amenities, and comfortable living. When the residents are done with their fun and our rehab residents want to rest and relax. They want to be able to watch their favorite movies, shows and keep up with the news. When we had an issue with a cable outage during the weekend. I called Dave Saenz, him and his  team did not hesitate and acted promptly to recover our connection. There is always a great concern on getting support on weekends. Not with them, they didn’t hesitate and acted promptly to reestablish our connection very quickly. Our center is very satisfied with this company’s services. Even when we swapped over to them due to  non stop issues with a previous company. We ran into some hiccups on the initial install and they fixed them right away. I highly recommend them if your center is looking for a very reliable company. Thank you Dave and the rest of the team. You guys Rock!!!
  
 
      Posted on Google  
   
   Jessica Song 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dave and his team are incredibly attentive and helpful. In fact, their customer service has been excellent—whenever we need assistance, they’re quick to respond and help resolve the issue. It’s reassuring to know we can count on their support when we need it, especially owning a care home. Residents have been really enjoying DirectTv. Thank you for the reliable service and outstanding customer care!
  
 
      Posted on Google  
   
   Cris Margaret 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dave Saenz was a huge help! We were referred to him by our mentors for our senior living. Right when I contacted him, he was responsive and quick with my order. Thank you Dave for making this process smooth and easy.
  
 
      Posted on Google  
   
   Garry Leonas 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with CSS for just over three years, and our experience has been excellent. At present, they operate in more than 30 of our senior living communities. There are plans to expand their coverage to all current locations as existing contracts conclude, and also to any future acquisitions and/or developments where appropriate.  On the sales side, they truly listen to our needs, provide effective solutions, and stay within our budget. After the sale, especially regarding installation and service, the CSS team strives to minimize downtime during setup. If any issues arise during installation, they're resolved quickly, and any service concerns after handoff are promptly addressed. CSS collaborates closely with us, consistently showing flexibility and unwavering commitment to support our team and, most importantly, the residents who call our senior living community’s home.  CSS is more than just a vendor, they are a partner working with us side by side.
  
 
      Posted on Google  
   
   Susan Floyd 
 
 
 
 Trustindex verifies that the original source of the review is Google. Professional and prompt with requests or concerns.
  
 
      Posted on Google  
   
   J Scat 
 
 
 
 Trustindex verifies that the original source of the review is Google. The customer service and professionalism of the team here is off the charts!  It’s so important not only to get the best bang for your buck but to have the support around the product really makes a difference.  Give these folks a call they can help!
  
 
      Posted on Google  
   
   Xina Jones 
 
 
 
 Trustindex verifies that the original source of the review is Google. As a procurement consultant representing senior living operators, I've had the opportunity to evaluate a wide range of service providers and CCS consistently stands out as a best in class partner. Their team demonstrates a deep understanding of the unique needs within senior living environments, balancing resident satisfaction with operational efficiency. From initial consultation through through implementation, CSS delivers a seamless, highly organized process with clear communication at every stage which is critical when coordinating across multiple locations and stakeholders. What impresses me most is their ability to tailor solutions that align with budgetary constraints and evolving technology expectations. Their platform is reliable and easy to navigate for residents, and supported by a responsive service team . I highly recommend them to any senior living organization looking to enhance their resident experience.
  
 
      Posted on Google  
   
   Eduardo Torres 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had an excellent experience working with this company on a DIRECTV installation for a senior living community. From start to finish, their team demonstrated professionalism, strong communication, and attention to detail. The installation quality was outstanding, and the CSS delivery was handled efficiently, ensuring a reliable and high-performing system. What really stood out was their commitment to customer service—they took the time to address all questions from both staff and residents, making sure everyone felt comfortable with the new setup. The technicians and installers were knowledgeable, respectful, and very helpful throughout the process. The customer service team also exceeded expectations with their responsiveness and support. Overall, I highly recommend this company for any DIRECTV or large-scale installation projects. They truly go above and beyond to deliver quality work and a great customer experience.
  
 
      Posted on Google  
   
   RCL Technologies 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve worked with Commercial Satellite Services (CSS) for several years now, and they continue to stand out as our preferred partner. While we have worked with multiple vendors in the past, none match the level of consistency, professionalism, and care that CSS brings to the table. From ownership with Dave to operations led by Greg and Jeimy, their entire team demonstrates a level of sincerity, integrity, and pride in their work that’s rare in the senior living technology space. They truly treat every vendor, customer, and client like family, and that shows in both their service and long-term relationships. Having worked with dozens of companies in this industry, I can confidently say CSS will always be the best and our favorite partner. Highly recommend.

Real Savings From Real Communities

See how CSS helps senior living operations improve connectivity, modernize entertainment systems
and simplify technology management across individual communities and multi-location portfolios.

DIRECTV for Senior Living

Senior Living Operators

Challenge

$15K/month in TV & internet costs with constant tech issues.

Solution

CSS deployed DIRECTV bulk TV and property-wide secure WiFi, eliminating individual internet bills.

Result

Freed-up funds reinvested in wellness programming.

DIRECTV for Senior Living

Freit Management

Challenge

Managing 100+ cable agreements made costs, quality, and support difficult to control.

Solution

CSS standardized DIRECTV across all communities with centralized billing and support.

Result

One number to call for support for all 109 communities

DIRECTV for Senior Living

Midwest Operator

Challenge

A Midwest independent living operator spending $4,500/month on bulk cable TV across three communities.

Solution

CSS introduced resident opt-in DIRECTV billing, eliminating staff billing and support burdens.

Result

Reduced community spend to $0/month.

Frequently Asked Question

Questions Assisted Living Leaders Ask Us.

Do we have to switch everything at once?

No. Many communities start with one or two services and add more on the same agreement as contracts end.

How does pricing work?