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Years of Experience
Community Residents Served
Support You Can Count On
Unparallel Support
How Calls Flow
CSS designs call routing around how your community actually works, then changes it whenever you need to.
Your Main Number
Families, prospects, vendors and pharmacies
Auto Attendant
“Thank you for calling Maple Grove…” Day, night and holiday menus switch automatically.
Rings the sales desk, then the director’s mobile
Desk + mobile
Rings caregivers’ wireless handsets by wing
Handsets
Reservations, visitors and general questions
Desk phone
Billing, payroll and vendor calls
Voicemail to email
Work orders and urgent repairs
Mobile app
Calls go to the on-call manager’s mobile
On-call
Who’s Calling
Your phone systems keep families, prospective residents, caregivers, and emergency responders connected. Here’s how CSS supports each communication need.
A Worried Daughter
“How is Mom Doing Today?”
Calls after the front desk closes. The menu routes her straight to the nurses’ station, where a wireless handset rings in the caregiver’s pocket.
A Future Resident
“Do You Have Availability?”
Calls during a busy lunch. The sales line rings the director’s mobile app, and missed calls show up in reporting.
A Resident in Apt 118
Dials 911 at 9:42 pm
Calls during a busy lunch. The sales line rings the director’s mobile app, and missed calls show up in reporting.
A Caregiver on Shift
“I Need to Reach the Pharmacy.”
Calls out from a wireless handset, or sends an order from the fax line that now runs on the new system.
Built for Every Team
A phone system touches every part of your community. Here is what CSS business phones do for each team.
A Future Resident
“Do You Have Availability?”
Nursing and Care
Calls That Follow Caregivers
Front Desk and Dining
A Calm, Professional Welcome
Leadership and Business Office
Control and Visibility
For Your Team
Day, night and holiday menus send every caller to the rightdepartment.
Desk phones at the front desk, wireless handsets for caregivers and an app for managers on the go.
Overhead paging from any phone, designed to work alongside your nurse call system.
See missed calls by department and update users or routing in minutes.
For Your Residents
Family and friends keep calling the number they already know.
Large-button, amplified and hearing aid compatible phones, and support for captioned telephone services.
Unlimited local and long distance, voicemail and caller ID, with no surprise charges.
Residents call CSS for phone help, and we set up their phone for them.
Safety First
In senior living communities, phone systems play a vital role in resident safety. We prioritize this from the very beginning of every system design.
Direct 911 dialing
No extra digit to dial out, and the front desk is notified the moment 911 is called.
Location that helps responders
Emergency calls share the building, floor and apartment, not just the street address.
Built to stay up
Backup power options and automatic failover keep calls flowing during outages.
Life-safety Lines Covered
We coordinate compliant replacements for fire alarm, elevator and call box lines.
Comparison
| Feature | Copper lines and an aging phone system | CSS business and resident phones |
|---|---|---|
| Monthly cost | Rising line rates and maintenance fees | Predictable per-line pricing |
| Future | Being retired by carriers | Cloud-based and future-ready |
| Staff mobility | Tied to desks | Desk, wireless and mobile app |
| 911 location | Often just the main address | Apartment or room-level location, front desk alerted |
| Changes | Service calls and wait times | Made remotely, often the same day |
| Resident billing | Handled by your staff | Included in rent or billed by CSS |
| Support | Separate vendors for each system | One CSS team, 24/7 |
Online Portal and Reporting
Your managers get a simple online portal to see how calls are handled and make changes without waiting on a service visit.
Who We Help
Managed IT isn’t just for the business office. Every role feels
the difference when technology simply works.
Support an active senior living lifestyle with dependable TV service for apartments, clubhouses, lounges, dining rooms, wellness areas, and activity centers.
Reliable, easy-to-use entertainment designed for residents who need a little extra day-to-day support.
Calming, familiar programming built for residents living with Alzheimer’s and dementia.
Dependable infrastructure with entertainment options that support recovery and long-term care.
One connected service that follows residents as their needs change over time.
Enterprise-grade TV and communication systems for patient rooms and staff spaces.
Our Process
CSS handles the carriers, the paperwork and the cutover. Residents and families keep calling the same numbers they always have.
We inventory every line, phone and contract, including fire, elevator and fax lines.
Call flows, phones, resident options and a side-by-side cost comparison.
Numbers move overnight, with CSS technicians on site to test every line.
A short staff walkthrough, resident guides and 24/7 help from then on.
From entertainment solutions and managed WIFI to nurse call, security and telecommunications, CSS brings your essential technology solutions together through one experienced and dependable team.
See how CSS helps senior living operators improve connectivity, modernize entertainment systems and simplify technology management across individual communities and multi-location portfolios.
Senior Living Operators
$15K/month in TV and internet costs with constant tech issues.
CSS deployed DIRECTV bulk TV and property-wide secure WiFi, eliminating individual internet bills.
Freed-up funds were reinvested in wellness programming.
Freit Management
Managing 100+ cable agreements made costs, quality and support difficult to control.
CSS standardized DIRECTV across all communities with centralized billing and support.
One number to call for support across all 109 communities.
Midwest Operator
A Midwest independent living operator spent $4,500/month on bulk cable TV across three communities.
CSS introduced resident opt-in DIRECTV billing, eliminating staff billing and support burdens.
Reduced community spend to $0/month.
Residents dial 911 directly, with no extra digit. The call reaches emergency services with the building, floor and apartment location, and your front desk is alerted at the same time so staff can meet responders.
Yes. CSS handles the carriers, the paperwork and the cutover, so residents and families keep calling the same numbers they always have. Numbers move overnight, with CSS technicians on site to test every line.
CSS inventories every line during the free phone review, including fire, elevator and fax lines, and coordinates compliant replacements for fire alarm, elevator and call box lines.
CSS designs the phone system to stay up. Backup power options and automatic failover keep calls flowing during outages.
Resident phone billing can be included in rent or billed by CSS, so your staff does not handle it. Residents get unlimited local and long distance calling, voicemail and caller ID, with no surprise charges.
Yes. CSS offers large-button, amplified and hearing aid compatible phones, and support for captioned telephone services.
One CSS team supports phones, WiFi and DIRECTV, 24/7. Many communities start with DIRECTV, then bring more to CSS.
Takes about a minute. A senior living Specialist will reply within one Business day
One Partner, Every System
Many communities start with DIRECTV, then bring more to CSS.
Systems that connect residents to care instantly.
End-to-end IT, so your team can focus on care.
Community-wide and in-room WIFI residents can rely on.
Get a free site survey and a side-by-side comparison with your current TV provider. No cost, no obligation.
