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When a resident presses a pendant, pulls a cord or hits a call button, the right caregiver is alerted on their phone instantly. CSS designs, installs and supports the whole nurse call system, and every call is logged so you can see how fast your team responds.
Years of Experience
Community Residents Served
Support You Can Count On
Unparallel Support
What is a Nurse Call System?
A nurse call system connects every resident room, bathroom and pendant
to your care team. When a resident asks for help, it shows staff exactly
who needs them and where, then records the response.
The resident calls
A pendant press, pull cord, bedside button or automatic fall alert starts the call.
The room lights up
The dome light over the door glows and the nurses’ station shows the room.
A caregiver is alerted
The assigned caregiver’s phone shows the room, resident and call type, and they can talk back.
The call is logged
Every response time is recorded for reports by shift, room and caregiver.
Why it Means
Your nurse call system is how residents reach help in their most vulnerable moments. When it’s outdated, calls get missed, staff get frustrated and you have no record of what happened.
Hallway Lights Nobody Sees
Dome lights and desk consoles only work when a caregiver happens to be nearby.
No Idea How Long Residents Wait
Without response data, you can’t answer a family’s question or a surveyor’s.
Aging, Hard-to-Repair Parts
Older systems run on discontinued parts, and repairs can take a call station offline for days.
Falls That Go Unreported
A resident who falls and can’t reach a pull cord has no way to call for help.
What Managed IT Means
Most communities run on break-fix IT: someone gets called after something
fails. Managed IT flips that around. Here’s the same Monday under each
model.
Break-fix IT
Reactive and billed by the hour
A Modern CSS Nurse call system
The right caregiver, alerted in seconds
How it Works
A modern nurse call system puts the alert in a caregiver’s hand, lets them
talk to the resident, and records everything automatically.
A pendant press, pull cord, bathroom station or automatic fall alert starts the call.
The right caregiver’s phone shows the room, resident and call type in seconds.
Caregivers accept the call, speak with the resident and unanswered calls escalate.
Types of Nurse Call Devices
We select the right mix for your residents, levels of care and staffing, then install, configure and support all of it.
Help that goes wherever residents
go.
A light pendant residents wear all
day. One press calls for help from
anywhere in the community.
The same one-press call, worn like a watch. Easy to reach and easy to remember.
Senses a hard fall and sends an alert
automatically, even if the resident
can’t press the button.
Help that goes wherever residents
go.
Calls arrive on smartphones or
wireless handsets with the room,
resident and call type. One tap to
accept.
A live view of every active call, plus
the reporting dashboard for leaders.
Visibility in corridors and at exits.
Lights above resident doors show
which room is calling. Often required
in skilled nursing.
Door sensors and resident tags alert
staff when a resident at risk
approaches an exit.
Who we serve
Every community type has different residents, spaces and routines. We design the system to fit yours, from a single building to a multi-state portfolio.
Support an active senior living lifestyle with dependable TV service for apartments, clubhouses, lounges, dining rooms, wellness areas, and activity centers.
Reliable, easy-to-use entertainment designed for residents who need a little extra day-to-day support.
Calming, familiar programming built for residents living with Alzheimer’s and dementia.
Dependable infrastructure with entertainment options that support recovery and long-term care.
One connected service that follows residents as their needs change over time.
Enterprise-grade TV and communication systems for patient rooms and staff spaces.
Our Process
Changing TV providers can feel disruptive in a senior living community. We plan every step around your residents and your staff.
Walkthrough, current system review and confirmation of local requirements.
Walkthrough, current system review and confirmation of local requirements.
Your old system stays live until each room’s new devices are tested.
Training for every shift, then 24/7 support and regular device testing.
From entertainment solutions and managed WIFI to nurse call, security and telecommunications, CSS brings your essential technology solutions together through one experienced and dependable team.
See how CSS helps senior living operations improve connectivity, modernize entertainment systems
and simplify technology management across individual communities and multi-location portfolios.
Senior Living Operators
$15K/month in TV & internet costs with constant tech issues.
CSS deployed DIRECTV bulk TV and property-wide secure WiFi, eliminating individual internet bills.
Freed-up funds reinvested in wellness programming.
Freit Management
Managing 100+ cable agreements made costs, quality, and support difficult to control.
CSS standardized DIRECTV across all communities with centralized billing and support.
One number to call for support for all 109 communities
Midwest Operator
A Midwest independent living operator spending $4,500/month on bulk cable TV across three communities.
CSS introduced resident opt-in DIRECTV billing, eliminating staff billing and support burdens.
Reduced community spend to $0/month.
Yes. We install room by room and keep your existing system live until each new device is tested. Residents always have a working way to call for help.
From entertainment solutions and managed WiFi to nurse call, security and telecommunications, CSS brings your
essential technology solutions together through one experienced and dependable team.
From entertainment solutions and managed WiFi to nurse call, security and telecommunications, CSS brings your
essential technology solutions together through one experienced and dependable team.
From entertainment solutions and managed WiFi to nurse call, security and telecommunications, CSS brings your
essential technology solutions together through one experienced and dependable team.
From entertainment solutions and managed WiFi to nurse call, security and telecommunications, CSS brings your
essential technology solutions together through one experienced and dependable team.
From entertainment solutions and managed WiFi to nurse call, security and telecommunications, CSS brings your
essential technology solutions together through one experienced and dependable team.
From entertainment solutions and managed WiFi to nurse call, security and telecommunications, CSS brings your
essential technology solutions together through one experienced and dependable team.
Takes about a minute. A senior living Specialist will reply within one Business day
One Partner, Every System
Many communities start with DIRECTV, then bring more to CSS.
Business VoIP and simple resident phone service.
End-to-end IT, so your team can focus on care.
Community-wide and in-room WIFI residents can rely on.
Get a free site survey and a side-by-side comparison with your current TV provider. No cost, no obligation.
