Nurse Call Systems that Bring Help to Residents in Seconds.

When a resident presses a pendant, pulls a cord or hits a call button, the right caregiver is alerted on their phone instantly. CSS designs, installs and supports the whole nurse call system, and every call is logged so you can see how fast your team responds.

15+

Years of Experience

350k+

Community Residents Served

24/7

Support You Can Count On

99.9^%

Unparallel Support

What is a Nurse Call System?

A Simple Way for Residents to Call for Help, and for Caregivers to Answer Fast

A nurse call system connects every resident room, bathroom and pendant
to your care team. When a resident asks for help, it shows staff exactly
who needs them and where, then records the response.

The resident calls

A pendant press, pull cord, bedside button or automatic fall alert starts the call.

The room lights up

The dome light over the door glows and the nurses’ station shows the room.

A caregiver is alerted

The assigned caregiver’s phone shows the room, resident and call type, and they can talk back.

The call is logged

Every response time is recorded for reports by shift, room and caregiver.

Why it Means

Every Call for Help is a Promise to a Resident and Their Family

Your nurse call system is how residents reach help in their most vulnerable moments. When it’s outdated, calls get missed, staff get frustrated and you have no record of what happened.

Hallway Lights Nobody Sees

Dome lights and desk consoles only work when a caregiver happens to be nearby.

No Idea How Long Residents Wait

Without response data, you can’t answer a family’s question or a surveyor’s.

Aging, Hard-to-Repair Parts

Older systems run on discontinued parts, and repairs can take a call station offline for days.

Falls That Go Unreported

A resident who falls and can’t reach a pull cord has no way to call for help.

What Managed IT Means

From Waiting for Problems to Preventing Them

Most communities run on break-fix IT: someone gets called after something
fails. Managed IT flips that around. Here’s the same Monday under each
model.

Break-fix IT

Reactive and billed by the hour

A Modern CSS Nurse call system

The right caregiver, alerted in seconds

Calls go straight to the assigned caregiver’s phone
Unanswered calls escalate automatically
Two-way voice to reassure residents and send the right help
Wearable pendants work wherever residents go
Every response time logged and reported
Supported 24/7 by one CSS team

How it Works

From Call to Care, in Four Steps

A modern nurse call system puts the alert in a caregiver’s hand, lets them
talk to the resident, and records everything automatically.

Resident calls

A pendant press, pull cord, bathroom station or automatic fall alert starts the call.

Caregiver is alerted

The right caregiver’s phone shows the room, resident and call type in seconds.

They respond and talk

Caregivers accept the call, speak with the resident and unanswered calls escalate.

Every call is logged

Response times flow into reports by shift, room and caregiver.

Types of Nurse Call Devices

Every Device Your Community Might Need

We select the right mix for your residents, levels of care and staffing, then install, configure and support all of it.

Worn by Residents

Help that goes wherever residents
go.

Neck Pendant

A light pendant residents wear all
day. One press calls for help from
anywhere in the community.

Wrist pendant

The same one-press call, worn like a watch. Easy to reach and easy to remember.

Fall-detection pendant

Senses a hard fall and sends an alert
automatically, even if the resident
can’t press the button.

In the Room

Help that goes wherever residents
go.

Bedside call station

A wall station with a call cord or pillow button that residents can reach from bed.

Bathroom pull cord

A pull cord in showers and bathrooms, where many falls happen.

Two-way voice station

Caregivers can talk to the resident through the wall station before they arrive.

For Caregivers

Alerts in hand, and the full picture at the station.

Caregiver phone alerts

Calls arrive on smartphones or
wireless handsets with the room,
resident and call type. One tap to
accept.

Nurse station console

A live view of every active call, plus
the reporting dashboard for leaders.

A caregiver accepting a call on her phone as she walks the hallway

Around the Building

Visibility in corridors and at exits.

Dome lights

Lights above resident doors show
which room is calling. Often required
in skilled nursing.

Wander management

Door sensors and resident tags alert
staff when a resident at risk
approaches an exit.

A caregiver walking toward a resident door with its dome light on

Who we serve

DIRECTV for Every Level of Care

Every community type has different residents, spaces and routines. We design the system to fit yours, from a single building to a multi-state portfolio.

Independent Living Communities

Support an active senior living lifestyle with dependable TV service for apartments, clubhouses, lounges, dining rooms, wellness areas, and activity centers.

Assisted Living Communities

Reliable, easy-to-use entertainment designed for residents who need a little extra day-to-day support.

Memory Care Communities

Calming, familiar programming built for residents living with Alzheimer’s and dementia.

Skilled Nursing Facilities

Dependable infrastructure with entertainment options that support recovery and long-term care.

Continuing Care Retirement

One connected service that follows residents as their needs change over time.

Hospitals and Healthcare

Enterprise-grade TV and communication systems for patient rooms and staff spaces.

Our Process

A Simple Switch Handled Start to Finish

Changing TV providers can feel disruptive in a senior living community. We plan every step around your residents and your staff.

Free Assessment

Walkthrough, current system review and confirmation of local requirements.

Design and proposal

Walkthrough, current system review and confirmation of local requirements.

Room-by-room Switchover

Your old system stays live until each room’s new devices are tested.

Training and Support

Training for every shift, then 24/7 support and regular device testing.

What Community Leaders Say

From entertainment solutions and managed WIFI to nurse call, security and telecommunications, CSS brings your essential technology solutions together through one experienced and dependable team.

      EXCELLENT  
   Based on 24 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   dan birmingham 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’m the Maintenance Director at Langdon Place of Keene. I take care of 74 Assisted Living apartments, 25 bed Skill Unit and 24 bed Memory Care Uint. The center offers a lot activities, amenities, and comfortable living. When the residents are done with their fun and our rehab residents want to rest and relax. They want to be able to watch their favorite movies, shows and keep up with the news. When we had an issue with a cable outage during the weekend. I called Dave Saenz, him and his  team did not hesitate and acted promptly to recover our connection. There is always a great concern on getting support on weekends. Not with them, they didn’t hesitate and acted promptly to reestablish our connection very quickly. Our center is very satisfied with this company’s services. Even when we swapped over to them due to  non stop issues with a previous company. We ran into some hiccups on the initial install and they fixed them right away. I highly recommend them if your center is looking for a very reliable company. Thank you Dave and the rest of the team. You guys Rock!!!
  
 
      Posted on Google  
   
   Jessica Song 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dave and his team are incredibly attentive and helpful. In fact, their customer service has been excellent—whenever we need assistance, they’re quick to respond and help resolve the issue. It’s reassuring to know we can count on their support when we need it, especially owning a care home. Residents have been really enjoying DirectTv. Thank you for the reliable service and outstanding customer care!
  
 
      Posted on Google  
   
   Cris Margaret 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dave Saenz was a huge help! We were referred to him by our mentors for our senior living. Right when I contacted him, he was responsive and quick with my order. Thank you Dave for making this process smooth and easy.
  
 
      Posted on Google  
   
   Garry Leonas 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with CSS for just over three years, and our experience has been excellent. At present, they operate in more than 30 of our senior living communities. There are plans to expand their coverage to all current locations as existing contracts conclude, and also to any future acquisitions and/or developments where appropriate.  On the sales side, they truly listen to our needs, provide effective solutions, and stay within our budget. After the sale, especially regarding installation and service, the CSS team strives to minimize downtime during setup. If any issues arise during installation, they're resolved quickly, and any service concerns after handoff are promptly addressed. CSS collaborates closely with us, consistently showing flexibility and unwavering commitment to support our team and, most importantly, the residents who call our senior living community’s home.  CSS is more than just a vendor, they are a partner working with us side by side.
  
 
      Posted on Google  
   
   Susan Floyd 
 
 
 
 Trustindex verifies that the original source of the review is Google. Professional and prompt with requests or concerns.
  
 
      Posted on Google  
   
   J Scat 
 
 
 
 Trustindex verifies that the original source of the review is Google. The customer service and professionalism of the team here is off the charts!  It’s so important not only to get the best bang for your buck but to have the support around the product really makes a difference.  Give these folks a call they can help!
  
 
      Posted on Google  
   
   Xina Jones 
 
 
 
 Trustindex verifies that the original source of the review is Google. As a procurement consultant representing senior living operators, I've had the opportunity to evaluate a wide range of service providers and CCS consistently stands out as a best in class partner. Their team demonstrates a deep understanding of the unique needs within senior living environments, balancing resident satisfaction with operational efficiency. From initial consultation through through implementation, CSS delivers a seamless, highly organized process with clear communication at every stage which is critical when coordinating across multiple locations and stakeholders. What impresses me most is their ability to tailor solutions that align with budgetary constraints and evolving technology expectations. Their platform is reliable and easy to navigate for residents, and supported by a responsive service team . I highly recommend them to any senior living organization looking to enhance their resident experience.
  
 
      Posted on Google  
   
   Eduardo Torres 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had an excellent experience working with this company on a DIRECTV installation for a senior living community. From start to finish, their team demonstrated professionalism, strong communication, and attention to detail. The installation quality was outstanding, and the CSS delivery was handled efficiently, ensuring a reliable and high-performing system. What really stood out was their commitment to customer service—they took the time to address all questions from both staff and residents, making sure everyone felt comfortable with the new setup. The technicians and installers were knowledgeable, respectful, and very helpful throughout the process. The customer service team also exceeded expectations with their responsiveness and support. Overall, I highly recommend this company for any DIRECTV or large-scale installation projects. They truly go above and beyond to deliver quality work and a great customer experience.
  
 
      Posted on Google  
   
   RCL Technologies 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve worked with Commercial Satellite Services (CSS) for several years now, and they continue to stand out as our preferred partner. While we have worked with multiple vendors in the past, none match the level of consistency, professionalism, and care that CSS brings to the table. From ownership with Dave to operations led by Greg and Jeimy, their entire team demonstrates a level of sincerity, integrity, and pride in their work that’s rare in the senior living technology space. They truly treat every vendor, customer, and client like family, and that shows in both their service and long-term relationships. Having worked with dozens of companies in this industry, I can confidently say CSS will always be the best and our favorite partner. Highly recommend.

Real Savings From Real Communities

See how CSS helps senior living operations improve connectivity, modernize entertainment systems
and simplify technology management across individual communities and multi-location portfolios.

DIRECTV for Senior Living

Senior Living Operators

Challenge

$15K/month in TV & internet costs with constant tech issues.

Solution

CSS deployed DIRECTV bulk TV and property-wide secure WiFi, eliminating individual internet bills.

Result

Freed-up funds reinvested in wellness programming.

DIRECTV for Senior Living

Freit Management

Challenge

Managing 100+ cable agreements made costs, quality, and support difficult to control.

Solution

CSS standardized DIRECTV across all communities with centralized billing and support.

Result

One number to call for support for all 109 communities

DIRECTV for Senior Living

Midwest Operator

Challenge

A Midwest independent living operator spending $4,500/month on bulk cable TV across three communities.

Solution

CSS introduced resident opt-in DIRECTV billing, eliminating staff billing and support burdens.

Result

Reduced community spend to $0/month.

Questions Communities Ask Us

Can we replace our system without leaving residents unprotected?

Yes. We install room by room and keep your existing system live until each new device is tested. Residents always have a working way to call for help.

Should we choose a wired or wireless system?