Your Entire IT Department, Built for Senior Living

CSS Managed IT gives your community a 24/7 help desk, proactive security and a team that already understands senior living, all for one predictable monthly fee. Your staff gets technology that just works, so they can get back to residents.CSS designs, installs and manages community-wide WIFI for senior living. Coverage from apartments to the dining room, a secure backbone for your care technology, and 24/7 support that keeps WIFI off your staff’s to-do list.

15+

Years of Experience

350k+

Community Residents Served

24/7

Support You Can Count On

99.9^%

Unparallel Support

Why Senior Living is Different

Senior Living IT Isn’t Office IT

Generic IT companies are built for nine-to-five offices. Your community runs around the clock, with shift-based teams, shared devices, resident health information and a dozen systems that all have to talk to each other.

Care Never Clocks Out

Night nurses need help at 2 a.m. as much as the business office does at 2 p.m.

Resident Data is Sensitive

Health records, medications and family details make senior living a prime target for cyberattacks.

Staff Turnover is Constant

New hires need logins before their first shift, and departing staff must lose access the same day.

Too Many Systems and Vendors

EHR, pharmacy, phones, WiFi, nurse call and payroll, each with its own support line.

What’s Included

Complete Managed IT Support for Senior Living Communities

Six services that work together, managed by one team that knows senior
living.

24/7 Help Desk

Real people who answer every shift, by phone, email or portal.

Proactive Monitoring

We watch your systems around the clock and fix issues before staff notice.

Cybersecurity

Layered protection for resident health information and your business.

Backup and Recovery

If disaster strikes, your records and systems come back fast.

Devices and Users

Every workstation, tablet and med cart laptop, set up and managed.

Strategy and Vendors

A technology partner at the leadership table, not just a help desk.

What Managed IT Means

From Waiting for Problems to Preventing Them

Most communities run on break-fix IT: someone gets called after something
fails. Managed IT flips that around. Here’s the same Monday under each
model.

Break-fix IT

Reactive and billed by the hour

7:00 am

Front desk PC won’t start
Staff sign in on a shared computer and wait.

9:30 am

Call the IT company
Voicemail. A technician can come Thursday.

2:00 pm

New aide can’t log in
Her account was never requested. She shadows instead.

Friday

An invoice arrives
Four hours billed, two problems still open.

Result: lost hours, frustrated staff, an unpredictable bill.

CSS Managed IT

Proactive, for one monthly fee

Sunday

Failing drive detected
Monitoring flags the front desk PC; we replace the part
before Monday.

7:00 am

Everything starts normally
Updates were installed overnight while the office was
empty.

Last week

New aide set up early
Account, EHR access and email ready before her first shift.

Month end

One flat invoice
Plus a simple report of everything we handled.

Result: a normal Monday. Nobody had to think about IT.

Security Spotlight

Better Technology For Everyone in Your Community

Senior living holds exactly what cybercriminals want: health
records, medications, insurance details and family contacts.
One phishing email can shut down charting for days.

Average healthcare
data breach cost

$ 0 M

Days to identify and
contain, on average

Source: IBM Cost of a Data Breach Report 2025

Email Protection

Filtering that stops phishing before it reaches inboxes.

Endpoint Protection

Every workstation and laptop monitored and defended.

Access Reviews

Regular checks that only current staff have access.

Multi-factor Sign-in

A stolen password alone can’t open your systems.

Staff Training

Short, practical lessons that help staff spot scams.

HIPAA-ready Documentation

Records of safeguards to support your compliance work.

Who We Help

Better Technology For Everyone in Your Community

Managed IT isn’t just for the business office. Every role feels
the difference when technology simply works.

Independent Living Communities

Support an active senior living lifestyle with dependable TV service for apartments, clubhouses, lounges, dining rooms, wellness areas, and activity centers.

Assisted Living Communities

Reliable, easy-to-use entertainment designed for residents who need a little extra day-to-day support.

Memory Care Communities

Calming, familiar programming built for residents living with Alzheimer’s and dementia.

Skilled Nursing Facilities

Dependable infrastructure with entertainment options that support recovery and long-term care.

Continuing Care Retirement

One connected service that follows residents as their needs change over time.

Hospitals and Healthcare

Enterprise-grade TV and communication systems for patient rooms and staff spaces.

Our Process

A Smooth Handoff, Planned Around Care

We take over carefully, document everything and fix the
biggest risks first, without interrupting a single shift.

Free Assessment

Site visit, security review and a written report with your monthly price.

Smooth Takeover

Inventory every device and account, coordinate with your current provider and launch the help desk.

Close the Gaps

Turn on multi-factor sign-in, test backups and clean up old accounts.

Plan Ahead

First quarterly review, a technology roadmap and next year’s budget.

What Community Leaders Say

From entertainment solutions and managed WIFI to nurse call, security and telecommunications, CSS brings your essential technology solutions together through one experienced and dependable team.

      EXCELLENT  
   Based on 24 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   dan birmingham 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’m the Maintenance Director at Langdon Place of Keene. I take care of 74 Assisted Living apartments, 25 bed Skill Unit and 24 bed Memory Care Uint. The center offers a lot activities, amenities, and comfortable living. When the residents are done with their fun and our rehab residents want to rest and relax. They want to be able to watch their favorite movies, shows and keep up with the news. When we had an issue with a cable outage during the weekend. I called Dave Saenz, him and his  team did not hesitate and acted promptly to recover our connection. There is always a great concern on getting support on weekends. Not with them, they didn’t hesitate and acted promptly to reestablish our connection very quickly. Our center is very satisfied with this company’s services. Even when we swapped over to them due to  non stop issues with a previous company. We ran into some hiccups on the initial install and they fixed them right away. I highly recommend them if your center is looking for a very reliable company. Thank you Dave and the rest of the team. You guys Rock!!!
  
 
      Posted on Google  
   
   Jessica Song 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dave and his team are incredibly attentive and helpful. In fact, their customer service has been excellent—whenever we need assistance, they’re quick to respond and help resolve the issue. It’s reassuring to know we can count on their support when we need it, especially owning a care home. Residents have been really enjoying DirectTv. Thank you for the reliable service and outstanding customer care!
  
 
      Posted on Google  
   
   Cris Margaret 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dave Saenz was a huge help! We were referred to him by our mentors for our senior living. Right when I contacted him, he was responsive and quick with my order. Thank you Dave for making this process smooth and easy.
  
 
      Posted on Google  
   
   Garry Leonas 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with CSS for just over three years, and our experience has been excellent. At present, they operate in more than 30 of our senior living communities. There are plans to expand their coverage to all current locations as existing contracts conclude, and also to any future acquisitions and/or developments where appropriate.  On the sales side, they truly listen to our needs, provide effective solutions, and stay within our budget. After the sale, especially regarding installation and service, the CSS team strives to minimize downtime during setup. If any issues arise during installation, they're resolved quickly, and any service concerns after handoff are promptly addressed. CSS collaborates closely with us, consistently showing flexibility and unwavering commitment to support our team and, most importantly, the residents who call our senior living community’s home.  CSS is more than just a vendor, they are a partner working with us side by side.
  
 
      Posted on Google  
   
   Susan Floyd 
 
 
 
 Trustindex verifies that the original source of the review is Google. Professional and prompt with requests or concerns.
  
 
      Posted on Google  
   
   J Scat 
 
 
 
 Trustindex verifies that the original source of the review is Google. The customer service and professionalism of the team here is off the charts!  It’s so important not only to get the best bang for your buck but to have the support around the product really makes a difference.  Give these folks a call they can help!
  
 
      Posted on Google  
   
   Xina Jones 
 
 
 
 Trustindex verifies that the original source of the review is Google. As a procurement consultant representing senior living operators, I've had the opportunity to evaluate a wide range of service providers and CCS consistently stands out as a best in class partner. Their team demonstrates a deep understanding of the unique needs within senior living environments, balancing resident satisfaction with operational efficiency. From initial consultation through through implementation, CSS delivers a seamless, highly organized process with clear communication at every stage which is critical when coordinating across multiple locations and stakeholders. What impresses me most is their ability to tailor solutions that align with budgetary constraints and evolving technology expectations. Their platform is reliable and easy to navigate for residents, and supported by a responsive service team . I highly recommend them to any senior living organization looking to enhance their resident experience.
  
 
      Posted on Google  
   
   Eduardo Torres 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had an excellent experience working with this company on a DIRECTV installation for a senior living community. From start to finish, their team demonstrated professionalism, strong communication, and attention to detail. The installation quality was outstanding, and the CSS delivery was handled efficiently, ensuring a reliable and high-performing system. What really stood out was their commitment to customer service—they took the time to address all questions from both staff and residents, making sure everyone felt comfortable with the new setup. The technicians and installers were knowledgeable, respectful, and very helpful throughout the process. The customer service team also exceeded expectations with their responsiveness and support. Overall, I highly recommend this company for any DIRECTV or large-scale installation projects. They truly go above and beyond to deliver quality work and a great customer experience.
  
 
      Posted on Google  
   
   RCL Technologies 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve worked with Commercial Satellite Services (CSS) for several years now, and they continue to stand out as our preferred partner. While we have worked with multiple vendors in the past, none match the level of consistency, professionalism, and care that CSS brings to the table. From ownership with Dave to operations led by Greg and Jeimy, their entire team demonstrates a level of sincerity, integrity, and pride in their work that’s rare in the senior living technology space. They truly treat every vendor, customer, and client like family, and that shows in both their service and long-term relationships. Having worked with dozens of companies in this industry, I can confidently say CSS will always be the best and our favorite partner. Highly recommend.

Real Savings From Real Communities

See how CSS helps senior living operations improve connectivity, modernize entertainment systems
and simplify technology management across individual communities and multi-location portfolios.

DIRECTV for Senior Living

Senior Living Operators

Challenge

$15K/month in TV & internet costs with constant tech issues.

Solution

CSS deployed DIRECTV bulk TV and property-wide secure WiFi, eliminating individual internet bills.

Result

Freed-up funds reinvested in wellness programming.

DIRECTV for Senior Living

Freit Management

Challenge

Managing 100+ cable agreements made costs, quality, and support difficult to control.

Solution

CSS standardized DIRECTV across all communities with centralized billing and support.

Result

One number to call for support for all 109 communities

DIRECTV for Senior Living

Midwest Operator

Challenge

A Midwest independent living operator spending $4,500/month on bulk cable TV across three communities.

Solution

CSS introduced resident opt-in DIRECTV billing, eliminating staff billing and support burdens.

Result

Reduced community spend to $0/month.

Questions Communities Ask Us

We already have an IT person. Do we still need managed IT?

Many communities use CSS alongside an in-house IT person. We handle the 24/7 help desk, monitoring, security and after-hours coverage, so your team member can focus on projects and on-site needs instead of password resets.

How is pricing calculated?