One Partner for Every Building in Continuing Care Retirement Communities

 
 
 
 
  EXCELLENT  
  
 Based on 26 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Heshie Katz 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We couldn’t be happier with our TV provider! Their customer service is truly exceptional. Anytime we have an issue, they jump on it immediately and make sure it gets resolved, even on weekends! Dave and Amelia are absolutely the best! What really sets them apart is that they take personal responsibility for every issue. You’ll never hear them say, “That’s not my department” or “Call the main number.” Instead, they take ownership, follow through, and make sure the problem is taken care of from start to finish. As a nursing home, having reliable TV service for our residents is extremely important, and knowing we have people like Dave and Amelia who genuinely care makes all the difference. It’s rare to find this level of dedication and customer service these days. Highly recommend!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Immanuel Campus of Care 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
CSSDTV has been great to work with! Dave and his team communicate effectively from start to finish and beyond! CSS helped us transition our community to a much less complicated service for cable television. If you have a senior community or large community in general, CSS is worth looking into for your needs!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Endless Trek 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I am an Executive Director who works at a community that made the transition to DirecTV using CSS. While it was not smooth (change with seniors never is) Dave Saenz work especially hard to address my residents requests and help make sure everyone was happy and taken care of at the end of the day. He went above and beyond helping family and residents better understand the transition and options and made himself readily available to answer questions. Additionally, the team that supported the install in the community to their time with our residents and worked to help the learn the new system. We really appreciated their efforts
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 dan birmingham 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I’m the Maintenance Director at Langdon Place of Keene. I take care of 74 Assisted Living apartments, 25 bed Skill Unit and 24 bed Memory Care Uint. The center offers a lot activities, amenities, and comfortable living. When the residents are done with their fun and our rehab residents want to rest and relax. They want to be able to watch their favorite movies, shows and keep up with the news. When we had an issue with a cable outage during the weekend. I called Dave Saenz, him and his  team did not hesitate and acted promptly to recover our connection. There is always a great concern on getting support on weekends. Not with them, they didn’t hesitate and acted promptly to reestablish our connection very quickly. Our center is very satisfied with this company’s services. Even when we swapped over to them due to  non stop issues with a previous company. We ran into some hiccups on the initial install and they fixed them right away. I highly recommend them if your center is looking for a very reliable company. Thank you Dave and the rest of the team. You guys Rock!!!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jessica Song 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Dave and his team are incredibly attentive and helpful. In fact, their customer service has been excellent—whenever we need assistance, they’re quick to respond and help resolve the issue. It’s reassuring to know we can count on their support when we need it, especially owning a care home. Residents have been really enjoying DirectTv. Thank you for the reliable service and outstanding customer care!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Cris Margaret 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Dave Saenz was a huge help! We were referred to him by our mentors for our senior living. Right when I contacted him, he was responsive and quick with my order. Thank you Dave for making this process smooth and easy.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Garry Leonas 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We've been working with CSS for just over three years, and our experience has been excellent. At present, they operate in more than 30 of our senior living communities. There are plans to expand their coverage to all current locations as existing contracts conclude, and also to any future acquisitions and/or developments where appropriate.  On the sales side, they truly listen to our needs, provide effective solutions, and stay within our budget. After the sale, especially regarding installation and service, the CSS team strives to minimize downtime during setup. If any issues arise during installation, they're resolved quickly, and any service concerns after handoff are promptly addressed. CSS collaborates closely with us, consistently showing flexibility and unwavering commitment to support our team and, most importantly, the residents who call our senior living community’s home.  CSS is more than just a vendor, they are a partner working with us side by side.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Susan Floyd 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Professional and prompt with requests or concerns.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 J Scat 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
The customer service and professionalism of the team here is off the charts!  It’s so important not only to get the best bang for your buck but to have the support around the product really makes a difference.  Give these folks a call they can help!