Business Phone Systems Built For Senior Living.

A modern cloud phone system for your front desk, sales team, nurses’ stations and leadership. Every caller reaches the right person, every number moves with you, and one CSS team supports it all.

15+

Years of Experience

350k+

Community Residents Served

24/7

Support You Can Count On

99.9^%

Unparallel Support

How Calls Flow

Every Caller Reaches the Right Person, Day or Night

We design call routing around how your community actually works, then
change it whenever you need to.

Your Main Number

Families, prospects, vendors and pharmacies

Auto Attendant

“Thank you for calling Maple Grove…” Day, night and holiday menus switch automatically.

Tours and Sales

Rings the sales desk, then the director’s mobile

Desk + mobile

Nursing and Resident Care

Rings caregivers’ wireless handsets by wing

Handsets

Front Desk and Dining

Reservations, visitors and general questions

Desk phone

Business Office

Billing, payroll and vendor calls

Voicemail to email

Maintenance

Work orders and urgent repairs

Mobile app

After Hours

Calls go to the on-call manager’s mobile

On-call

Who’s Calling

Every Call in Senior Living Carries Something Important

Your phones connect families, future residents, caregivers and
emergency responders. Here’s how CSS handles each one.

A Worried Daughter

“How is Mom Doing Today?”

Calls after the front desk closes. The menu routes her straight to the nurses’ station, where a wireless handset rings in the caregiver’s pocket.

A Future Resident

“Do You Have Availability?”

Calls during a busy lunch. The sales line rings the director’s mobile app, and missed calls show up in reporting.

A Resident in Apt 118

Dials 911 at 9:42 pm

Calls during a busy lunch. The sales line rings the director’s mobile app, and missed calls show up in reporting.

A Caregiver on Shift

“I Need to Reach the Pharmacy.”

Calls out from a wireless handset, or sends an order from the fax line that now runs on the new system.

Built for Every Team

What Changes for Each Department

A phone system touches every part of your community. Here’s
what CSS business phones do for each team.

A Future Resident

“Do You Have Availability?”

Nursing and Care

Calls That Follow Caregivers

Front Desk and Dining

A Calm, Professional Welcome

Leadership and Business Office

Control and Visibility

For Your Team

A Phone System That Moves With Your Staff

Smart Call Routing

Day, night and holiday menus send every caller to the rightdepartment.

Desk, Wireless and Mobile

Desk phones at the front desk, wireless handsets for caregivers and an app for managers on the go.

Paging and Nurse Call

Overhead paging from any phone, designed to work alongside your nurse call system.

Reporting and Easy Changes

See missed calls by department and update users or routing in minutes.

For Your Residents

A Phone Line That Feels Like the One They Had at Home.

Their Number Comes With Them

Family and friends keep calling the number they already know.

Phones Made For Them

Large-button, amplified and hearing aid compatible phones, and support for captioned telephone services.

Simple, All-inclusive Calling

Unlimited local and long distance, voicemail and caller ID, with no surprise charges.

Help Without the Front Desk

Residents call CSS for phone help, and we set up their phone for them.

Safety First

Phones You Can Trust in an Emergency

In senior living, the phone system is part of your safety plan. We design it
that way from the start.

Direct 911 dialing

No extra digit to dial out, and the front desk is notified the moment 911 is called.

Location that helps responders

Emergency calls share the building, floor and apartment, not just the street address.

Built to stay up

Backup power options and automatic failover keep calls flowing during outages.

Life-safety Lines Covered

We coordinate compliant replacements for fire alarm, elevator and call box lines.

Comparison

Old Phone Lines. VS CSS Cloud Phones

Feature	Copper lines and an aging phone system	CSS business and resident phones
Monthly cost	Rising line rates and maintenance fees	Predictable per-line pricing
Future	Being retired by carriers	Cloud-based and future-ready
Staff mobility	Tied to desks	Desk, wireless and mobile app
911 location	Often just the main address	Apartment or room-level location, front desk alerted
Changes	Service calls and wait times	Made remotely, often the same day
Resident billing	Handled by your staff	Included in rent or billed by CSS
Support	Separate vendors for each system	One CSS team, 24/7

Online Portal and Reporting

See Every Call Change Anything in Minute

Your managers get a simple online portal to see how calls are handled and make changes without waiting on a service visit.

Who We Help

Better Technology For Everyone in Your Community

Managed IT isn’t just for the business office. Every role feels
the difference when technology simply works.

Independent Living Communities

Support an active senior living lifestyle with dependable TV service for apartments, clubhouses, lounges, dining rooms, wellness areas, and activity centers.

Assisted Living Communities

Reliable, easy-to-use entertainment designed for residents who need a little extra day-to-day support.

Memory Care Communities

Calming, familiar programming built for residents living with Alzheimer’s and dementia.

Skilled Nursing Facilities

Dependable infrastructure with entertainment options that support recovery and long-term care.

Continuing Care Retirement

One connected service that follows residents as their needs change over time.

Hospitals and Healthcare

Enterprise-grade TV and communication systems for patient rooms and staff spaces.

Our Process

Every Number Comes With You

We handle the carriers, the paperwork and the cutover. Residents and families keep calling the same numbers they always have.

Free Phone Review

We inventory every line, phone and contract, including fire, elevator and fax lines.

Your Plan and Price

Call flows, phones, resident options and a side-by-side cost comparison.

After-hours Cutover

Numbers move overnight, with CSS technicians on site to test every line.

Training and Support

A short staff walkthrough, resident guides and 24/7 help from then on.

What Community Leaders Say

From entertainment solutions and managed WIFI to nurse call, security and telecommunications, CSS brings your essential technology solutions together through one experienced and dependable team.

      EXCELLENT  
   Based on 24 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   dan birmingham 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’m the Maintenance Director at Langdon Place of Keene. I take care of 74 Assisted Living apartments, 25 bed Skill Unit and 24 bed Memory Care Uint. The center offers a lot activities, amenities, and comfortable living. When the residents are done with their fun and our rehab residents want to rest and relax. They want to be able to watch their favorite movies, shows and keep up with the news. When we had an issue with a cable outage during the weekend. I called Dave Saenz, him and his  team did not hesitate and acted promptly to recover our connection. There is always a great concern on getting support on weekends. Not with them, they didn’t hesitate and acted promptly to reestablish our connection very quickly. Our center is very satisfied with this company’s services. Even when we swapped over to them due to  non stop issues with a previous company. We ran into some hiccups on the initial install and they fixed them right away. I highly recommend them if your center is looking for a very reliable company. Thank you Dave and the rest of the team. You guys Rock!!!
  
 
      Posted on Google  
   
   Jessica Song 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dave and his team are incredibly attentive and helpful. In fact, their customer service has been excellent—whenever we need assistance, they’re quick to respond and help resolve the issue. It’s reassuring to know we can count on their support when we need it, especially owning a care home. Residents have been really enjoying DirectTv. Thank you for the reliable service and outstanding customer care!
  
 
      Posted on Google  
   
   Cris Margaret 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dave Saenz was a huge help! We were referred to him by our mentors for our senior living. Right when I contacted him, he was responsive and quick with my order. Thank you Dave for making this process smooth and easy.
  
 
      Posted on Google  
   
   Garry Leonas 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with CSS for just over three years, and our experience has been excellent. At present, they operate in more than 30 of our senior living communities. There are plans to expand their coverage to all current locations as existing contracts conclude, and also to any future acquisitions and/or developments where appropriate.  On the sales side, they truly listen to our needs, provide effective solutions, and stay within our budget. After the sale, especially regarding installation and service, the CSS team strives to minimize downtime during setup. If any issues arise during installation, they're resolved quickly, and any service concerns after handoff are promptly addressed. CSS collaborates closely with us, consistently showing flexibility and unwavering commitment to support our team and, most importantly, the residents who call our senior living community’s home.  CSS is more than just a vendor, they are a partner working with us side by side.
  
 
      Posted on Google  
   
   Susan Floyd 
 
 
 
 Trustindex verifies that the original source of the review is Google. Professional and prompt with requests or concerns.
  
 
      Posted on Google  
   
   J Scat 
 
 
 
 Trustindex verifies that the original source of the review is Google. The customer service and professionalism of the team here is off the charts!  It’s so important not only to get the best bang for your buck but to have the support around the product really makes a difference.  Give these folks a call they can help!
  
 
      Posted on Google  
   
   Xina Jones 
 
 
 
 Trustindex verifies that the original source of the review is Google. As a procurement consultant representing senior living operators, I've had the opportunity to evaluate a wide range of service providers and CCS consistently stands out as a best in class partner. Their team demonstrates a deep understanding of the unique needs within senior living environments, balancing resident satisfaction with operational efficiency. From initial consultation through through implementation, CSS delivers a seamless, highly organized process with clear communication at every stage which is critical when coordinating across multiple locations and stakeholders. What impresses me most is their ability to tailor solutions that align with budgetary constraints and evolving technology expectations. Their platform is reliable and easy to navigate for residents, and supported by a responsive service team . I highly recommend them to any senior living organization looking to enhance their resident experience.
  
 
      Posted on Google  
   
   Eduardo Torres 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had an excellent experience working with this company on a DIRECTV installation for a senior living community. From start to finish, their team demonstrated professionalism, strong communication, and attention to detail. The installation quality was outstanding, and the CSS delivery was handled efficiently, ensuring a reliable and high-performing system. What really stood out was their commitment to customer service—they took the time to address all questions from both staff and residents, making sure everyone felt comfortable with the new setup. The technicians and installers were knowledgeable, respectful, and very helpful throughout the process. The customer service team also exceeded expectations with their responsiveness and support. Overall, I highly recommend this company for any DIRECTV or large-scale installation projects. They truly go above and beyond to deliver quality work and a great customer experience.
  
 
      Posted on Google  
   
   RCL Technologies 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve worked with Commercial Satellite Services (CSS) for several years now, and they continue to stand out as our preferred partner. While we have worked with multiple vendors in the past, none match the level of consistency, professionalism, and care that CSS brings to the table. From ownership with Dave to operations led by Greg and Jeimy, their entire team demonstrates a level of sincerity, integrity, and pride in their work that’s rare in the senior living technology space. They truly treat every vendor, customer, and client like family, and that shows in both their service and long-term relationships. Having worked with dozens of companies in this industry, I can confidently say CSS will always be the best and our favorite partner. Highly recommend.

Real Savings From Real Communities

See how CSS helps senior living operations improve connectivity, modernize entertainment systems
and simplify technology management across individual communities and multi-location portfolios.

DIRECTV for Senior Living

Senior Living Operators

Challenge

$15K/month in TV & internet costs with constant tech issues.

Solution

CSS deployed DIRECTV bulk TV and property-wide secure WiFi, eliminating individual internet bills.

Result

Freed-up funds reinvested in wellness programming.

DIRECTV for Senior Living

Freit Management

Challenge

Managing 100+ cable agreements made costs, quality, and support difficult to control.

Solution

CSS standardized DIRECTV across all communities with centralized billing and support.

Result

One number to call for support for all 109 communities

DIRECTV for Senior Living

Midwest Operator

Challenge

A Midwest independent living operator spending $4,500/month on bulk cable TV across three communities.

Solution

CSS introduced resident opt-in DIRECTV billing, eliminating staff billing and support burdens.

Result

Reduced community spend to $0/month.

Questions Communities Ask Us

How does 911 work from a resident’s apartment?

Residents dial 911 directly, with no extra digit. The call reaches emergency services with the building, floor and apartment location, and your front desk is alerted at the same time so staff can meet responders.

Can residents and the community keep their phone numbers?