At DIRECTV’s Annual Conference in Orlando FL, CSS was awarded the DIRECTV 2022 Lodging and Institutional Dealer of the Year Award. This award goes to the company that sells DIRECTV for Senior Living and DIRECTV for Hotels nationwide in the greatest volume nationally. CSS was founded by Mark Gonzales its President and Dave Saenz, CEO 20 plus years ago.
CSS is based in California with offices in Los Angeles and Orange County. CSS’s CEO Dave Saenz is passionate and committed to investing meaningful time and energy into the personal and professional development of each member of the CSS team. It is for this very reason that CSS has grown by 40% year over year for the last 3 years. According to Saenz, CSS operates on the philosophy that “to grow a business, you have to grow your team”. This growth strategy is the cornerstone of CSS’ ongoing success.
CSS provides white glove concierge service as the standard for those who choose CSS as their DIRECTV provider. They are committed to offering exceptional customer service from the beginning of the client’s relationship with them and continuing long after the initial setup is complete.
CSS’s involvement starts from the initial installation and setup of the DIRECTV service. They ensure that the installation process is seamless and hassle-free for their clients. They provide personalized assistance and guidance to address any questions or concerns the clients may have during this stage.
However, CSS’s commitment to customer service goes beyond the installation process. They maintain a relationship with their clients for years to come, even after the initial setup is complete. This means that if any issues arise with the DIRECTV service or if the clients have any questions or requests, CSS is there to assist and provide support. By offering white glove concierge service, CSS sets itself apart from other DIRECTV providers. This level of service ensures that clients have a dedicated point of contact who will assist them throughout their entire relationship with CSS. Whether it’s troubleshooting technical issues, upgrading, or modifying the service, or simply answering questions, CSS aims to provide a high level of personalized service and support to their clients.
In summary, CSS is committed to being on the client’s side throughout the entire journey with DIRECTV. They provide white glove concierge service as the baseline standard, ensuring that clients receive exceptional customer service from the beginning and long after the initial setup is complete. As the Nation’s largest and most successful Dealer of DIRECTV Services, Commercial Satellite Sales was extremely proud to accept the award for 2022 DIRECTV Dealer of the Year and plans to continue to grow and provide with the best DIRECTV experience for Senior Living and Hospitality Clients.